Guest Experience

Navigating the digital guest journey

The RMS Guest Portal is revolutionising hospitality, offering a seamless, digital experience from booking to check-out. Highlighting user testimonials and expert insights, this blog explores how the portal simplifies travel logistics, reduces check-in times, and enhances guest satisfaction. It demonstrates the shift towards contactless, cloud-based solutions, improving operational efficiency and personalising guest interactions. The portal not only streamlines procedures for operators but also paves the way for future technological advancements in the sector. Discover how the RMS Guest Portal is setting new standards for convenience and efficiency in hospitality.

Data Security

Understanding PCI compliance and how it affects your business

Welcome to RMS Cloud We noticed you’re from the United States Continue to Global Site Visit US site If you accept or process payment cards, PCI DSS applies to you.

Data Security

How to mitigate fraud with RMS PAY

A combination of PCI DSS compliance, 3D secure authorisation and other security measures makes RMS PAY the gold standard for payment gateway technology in the hospitality industry.

Families and friends, fun for all: how integrating with Vrbo can transform your vacation rental revenue.

Travel Trends

2024 Foresight. RMS leadership's bold industry predictions

In the lifecycle of any business, there comes a crucial moment to pause, reflect, and plan for the year ahead. Establishing a solid foundation is essential to inspire teams, move in a positive direction, and grow your customer base while meeting their needs. Reflecting on 2023 and predicting upcoming trends can be a game-changer, positioning you against competitors, ensuring customer satisfaction, and motivating staff. As we kick off the year, our leadership team shares insightful predictions on staying ahead of the curve.

Guest Experience

Remove check in queues with the RMS Guest Portal

Unlocking operational efficiency, RMS' Guest Portal leverages technology automation to transform property operations. As holiday travellers gear up, explore the digital technology behind an unparalleled customer journey this season.

Product Feature

3 email marketing ideas using the latest RMS Campaign Builder tool

In the digital age, mastering the art of Email Marketing can be a game-changer, and with RMS' new innovation updates, you can pioneer your guest communication this season. Let's delve deeper into three key Email Marketing strategies to guide you in making the most of this holiday season, plus learn how to use RMS' Campaign Builder tool.

Elevate your guest communication with enhanced email campaign tools

We are thrilled to announce the latest enhancement to our Guest Marketing suite – a refreshed email campaign buildertool. Designed to make your communication efforts smoother and more effective, this refresh will take your guest communication to the next level.

APAC

Streamline Peak Season Operations with RMS for Effortless Holiday Park Management

Managing a holiday park during peak seasons can be a challenging task, with the surge of guests and administrative responsibilities. However, integrating cutting-edge payment gateways such as RMS Pay can transform the check-in process into a hassle-free experience, ensuring seamless operations and heightened guest satisfaction. Let's explore how embracing technological advancements can alleviate the pressure of this year's peak season and revolutionise the check-in process at the front office.

Events

5 Tech Trends Shaping the Hotel Industry

The Independent Hotel Show London 2023 brought together the latest trends shaping the future of hospitality for hoteliers, and we, the RMS Cloud team, were right in the thick of it. As providers of advanced tech solutions for the industry, we didn't just attend; we were part of the action. Here's a look at the key takeaways and insights from our executive team during this intense two-day event.

Hotels & Resorts

Setting New Industry Standards with Guest Facing Technology

In the ever-evolving hospitality landscape, the partnership between RMS Cloud and Nightcap Hotels has brought about unprecedented success and laid the groundwork for a new era of guest experience enhancement. With the exciting launch of The Brook by Nightcap Plus on the horizon, RMS Cloud's innovative technology has already demonstrated its prowess, leading to a remarkable 30% increase in streamlined check-ins through the efficient RMS Guest Portal.

Data Security

How RMS Cloud is Elevating Data Security in Property Management with SOC2 Type 1 Accreditation

In today's fast-paced, interconnected world, data security is paramount. Nowhere is this more critical than in the property management industry, where sensitive guest and property information must be safeguarded with the utmost care. At RMS Cloud, we understand the importance of data security, which is why we're excited to share our latest achievement: attaining the prestigious SOC2 Type 1 accreditation.

Property Management System

A digital balancing act: Elevating guest experiences

Streamline your operations whilst delivering a positive guest experience, and learn how adopting the right technology can create a strong foundation for growth. Trusted automated communications A simple solution to customer feedback Digital integrations that enhance the guest experience Payments that improve your guest journey

Events

Celebrating Success and Innovation. A Recap of VIC Parks Annual Conference 2023

As the longtime corporate sponsor and member of the VIC Parks Association, RMS proudly attended this year's Annual VIC Parks Conference 2023. With a 30+ year partnership, we are delighted to be part of such an innovative and humble community.

Revolutionising Hotel Revenue Management: RMS Cloud and Atomize Join Forces

In the dynamic world of hospitality, staying ahead of the curve is crucial for hoteliers looking to maximise revenue and deliver exceptional guest experiences. Today, we are thrilled to announce an exciting partnership that promises to revolutionize hotel revenue management. RMS Cloud, a leading provider of cloud-based property management systems, and Atomize, an innovative revenue management platform, have joined forces to provide hoteliers with a powerful and comprehensive solution that takes revenue management strategies to new heights.

Hotel Management System

Growing your online visibility for increased bookings

Learn essential techniques for increasing online visibility, driving direct bookings, and optimising your accommodation's presence in the digital landscape. Explore strategies like leveraging Google Hotel Ads, harnessing the power of OTAs, and simplifying inventory distribution with channel managers to enhance your online visibility and attract more bookings.

Partners & Integrations

RMS Cloud integrates with Aussie Holiday Stays for a new take on Australian accommodation booking

RMS is proud to announce our integration with Aussie Holiday Stays – founded by travel enthusiast Amanda Walker, Aussie Holiday Stays has been designed with a genuine passion for travel, love for Australia, and a mission to provide a booking experience with heart.

Events

The latest tech trends from ATM Dubai 2023

Once again, ATM Dubai 2023 has taken the hospitality industry by storm, solidifying its reputation as the Middle East's premier event. With big names, exciting trends, and innovative solutions, RMS Cloud couldn't be more prouder to exhibit and showcase solutions transforming the industry for a second year.

Events

RMS' innovative technology impresses at CIAA National Conference 2023

Embracing Connections and Advancements: A Memorable Recap of CIAA National Conference 2023

RMS Pay

5 Reasons why keeping your payments technology up-to-date is a must with RMS Pay

As a holiday park owner, ensuring that your payment process is efficient, secure and provides a seamless experience for your guests is important. With the increasing growth of digital payments and security, it may be time to update your payment process. Here are five benefits to keeping your payment process up to date with RMS Pay:

RMS Pay

Digital payment processing trends you need to adopt

Payment technology is evolving and shaping how the accommodation industry connects with guests and collects payments. Creating a secure, integrated and convenient digital guest journey is the future of payments.

Events

Ted's Tech Summit 2023

Here's the scoop on the latest industry trends from Ted's Tech Summit Hoteliers can depend on technology to minimise operational risk, reduce staff burnout, maximise retention, and maintain customer satisfaction with advanced automation.

Campground & Holiday Park

Make check-in easy with automation at your park

Get the most out of your park operations and embrace modern technologies to improve the guest experience, reduce front office demands and deliver smoother operations.

Hotels & Resorts

The power of automation in uncertain times

Hoteliers can depend on technology to minimise operational risk, reduce staff burnout, maximise retention, and maintain customer satisfaction with advanced automation. Hoteliers are turning to automation to offset the labour crisis, emphasising reducing labour costs and workloads for staff. Automation can be applied to tasks such as check-in/check-out, room cleaning, scheduling, and task management to streamline operations and ensure sufficient staffing. By automating task management, hoteliers can assign tasks to staff based on their skill set, enabling them to focus on providing high-quality guest experiences. This helps to maintain high-performance standards and eliminate any uncertainty related to task management.

RMS Pay

The new head of RMS Pay spearheads global rollout

A new payment gateway, RMS Pay, is taking over the Australian market with a supporting new role, Duncan Waterman.

Hotels & Resorts

Boost your hotel revenue management with RMS Pay

When managing revenue, Hotels are confronted with a series of limitless options that could make or break the financial structure of their business. A clear revenue management strategy can reduce wasted time, automate responses to market fluctuations and unlock pockets of hidden revenue in your Hotel.

The RMS Guest Portal refresh has arrived

Refreshed login screens are now live in your RMS Guest Portal. By streamlining the login process, the updated UI makes accessing the RMS Guest Portal smoother and easier than ever.

RMS Pay

Boost your park revenue management with RMS Pay

When managing revenue, Holiday Parks are confronted with a series of limitless options that could make or break the financial structure of their business. A clear revenue management strategy can reduce wasted time, automate responses to market fluctuations and unlock pockets of hidden revenue in your park.

Travel Trends

Is it time to install EV charging units at your park?

With EV vehicles expected to take over the Australian market, what does the future look like for park operators and installing EV units for guests?

Latest News

RMS appoints new head of parks, Australia

RMS supports a 4.4bn Park and Campground industry with a long-standing team member appointed as the Australian Park manager. With 20 years of experience in the industry, RMS have found the perfect fit to support its already strong foothold in the Park sector within Australia.

Guest Experience

Is the park front office a thing of the past?

With technology taking over the front office, what will the future of travel look like when guests check in at holiday parks?

Guest Experience

Running a hotel? You may no longer need your front desk.

With technology taking over the end-to-end guest experience, what will the future of travel look like when guests check in at hotels?

Latest News

RMS is setting new heights for luxury hotels with a custom app integration

RMS is setting new heights for luxury hotels with a custom app integration delivering fully digital guest experiences. RMS Cloud announces a new partnership with newly designed Setsu Niseko, a luxury hotel and resort in Japan, as the connecting piece to in-house property management software and guest-facing technology.

Latest News

Level up on your holiday letting management software

Are you getting the most out of your holiday letting management software? Every short-term rental business should have access to automated tasks, all-in-one solutions and seamless online bookings that deliver lasting guest experiences whilst growing your business.

Latest News

RMS open a Sydney office to support global expansion

RMS is opening a second headquarters in Sydney that will support the expansion of new international relations and future growth with new hires.

Latest News

The power of mobile in the guest journey

Mobile technology creates a streamlined end-to-end customer journey for property operators to deliver a guest experience like no other. Are you taking advantage of this technology at your property?

Events

RMS and HOSPA host an industry-first event, Regional Recharge.

RMS Cloud hosts an industry-leading event in partnership with HOSPA to encourage growth in regional communities across two free limited events.

Latest News

RMS enters 40th year of innovation

As RMS closes out 2022, they look ahead to a year of celebration as they enter the 40th year of innovation and technology.

Hotel Management System

Investing in the right cloud tech

Cloud technology is navigating the future of hotels and solving the industry's challenges, such as digital customisation for guests, eliminating redundant hardware and customer support that alleviates staff.

Events

Join us at Hoseasons Owners Conference 2022

You're invited to join the RMS team at the Hoseasons Owners Conference 2022, where we look forward to connecting with all our Holiday Park operators at this massive event in Wales.

Events

Join us at Quest Apartments NZ and Fiji '22 Conference

All Quest members are invited to join the RMS team at the Quest Apartments NZ and Fiji 2022 Conference, where we look forward to connecting with all our service apartment friends - it has been a few years, and we are excited to catch up!

RMS Team

RMS strengthen global sales team

RMS continues to grow human resources to strengthen global positioning with a new Chief Sales Officer, Stephen Martin.

Are you ready with the right tech this season?

Using the right technology can help you manage environmental and climate shifts – keeping guests and staff at your park safe whilst protecting your business.

Events

Join us at the G'Day Parks 22 National Conference!

You're invited to join the RMS team at the G'Day Parks 22 National Conference, where we will host a masterclass on unlocking efficiencies at your holiday park and an overview of our newest capabilities, including RMS Pay and RMS Insurance.

Events

Reconnecting and renergising the industry at NoVacancy Sydney

NoVacancy put an extraordinary event together for the hotel industry that encapsulated the essence of future trends, technology and leaders.

Events

Join us at TOP10 NZ Parks Conference 2022!

Don't miss out on joining RMS in New Zealand at the TOP10 Parks Conference 2022! Our expert team will be serving up the latest in hotel technology and RMS' newest advancements in RMS Pay.

Travel Trends

Industry insights from the VIC Parks Annual Conference

Industry insights and trends for campgrounds and parks in Australia. Should we shift our mindset to attract a new customer, or should we stop listening to what the customer wants? At the Vic Parks Annual Conference last week, we captured the latest topics in the industry that will help parks attract more travellers this upcoming holiday season.

Events

Join us at NoVacancy Expo and Conference

Don't miss out on joining RMS at the NoVacancy Expo! Our expert team will be serving up the latest technology in hotel technology and RMS' newest advancements in RMS Pay.

Events

Join us at the BIG4 National Conference!

Don't miss out on joining RMS at the BIG4 National Conference 2022, where we will host a masterclass on unlocking efficiencies at your holiday park and an overview of our newest capabilities, including RMS Pay and RMS Insurance.

Awards & Recognition

The inaugural Peter Buttigieg Innovation Award

We are so proud to announce that RMS founder and CEO, Peter Buttigieg, has been honoured as an industry legend by Vic Parks for his outstanding contribution to the Park Industry. This week's VIC Parks Awards Gala Dinner consisted of industry excellence and achievements within the Park Industry across Australia and a humble yet fun night out with our Parkie friends.

Events

Join us at Choice Hotels Asia-Pac Conference 2022!

Don't miss out on joining RMS at the Choice Hotels Asia-Pac Conference 2022. Our expert team will be serving up the latest technology in hotel technology and RMS' newest advancements in RMS Pay.

Partners & Integrations

Distribution management is made easy with Bakuun.

Join us in welcoming our newest integration partner, Bakuun! Specialising in automating operations and improving efficiencies, Bakuun allows hotels and travel agencies to manage booking operations with a single platform, increasing bookings and your bottom line.

Events

Join us at the VIC Parks Conference!

Don't miss out on joining RMS at the VIC Parks Anual Conference, where we will host a masterclass on unlocking efficiencies at your park and an overview of our newest capabilities, including RMS Pay and RMS Insurance.

Partners & Integrations

Deliver the ultimate contactless experience with Goki's SmartLocks

RMS proudly announces our newest property access control and lock technology partner, Goki. With the sheer necessity and rising guest demand for contactless check-in, Goki takes the process one step further and allows you to continue the contactless experience from the initial booking until guests step foot inside their accommodation.

Events

Join us at SA Parks Conference!

Don't miss out on joining RMS at the SA Parks Anual Conference where we will be hosting a masterclass on future-proofing your park with insights into maximising your operations and utilising tech, including RMSPay and Annual Insurance.

Awards & Recognition

Hotel Tech Report rates RMS as market-leading PMS solution

Hotel Tech Report, the number one tech research and insights platform for hotel technology across the world, has rated RMS Cloud in 3 top-performing categories for the industry's gold standard market map, affirming our position as the world's leading hotel technology software.

Travel Trends

Top 5 ways to meet demands of the new breed of traveller

As a property operator, you know the value and importance of keeping guests happy and finding the time to successfully grow your bottom line. At RMS, we hear from our industry network regularly about the challenges of maintaining operational efficiency whilst managing your customer satisfaction are among the hardest hurdles a property must overcome. This is why it's important to remain on top of industry trends particularly when innovation in the tech space means that you can adopt new methodologies as your guests' needs change. The new wave of demand combined with staff shortages and the other environmental factors at play in 2022 are only making it more challenging. It is increasingly important that businesses of all sizes leverage the right technology to combat change.

RMS Cares

Be empowered with technology that helps save lives.

RMS Cloud partners with Defibs Plus At RMS Cloud we strive to make a difference, not only in providing innovative technology but also supporting the well-being of our community. With over 30,000 Australians dying each year from Sudden Cardiac Arrest, we are asking you to help us take action by becoming part of a collective solution with DefibsPlus.

RMS takes our innovative technology to the world's biggest global event for future travel.

Arabian Travel Market (ATM), is the market leading, international travel and tourism event offering 25 years of untapped business opportunities within the Middle East for tourism professionals abroad. RMS Cloud are proud to attend the ATM event, to assist in transforming hotel operations and enhancing guest experiences for hotels all over the world.

Global

Same Guest, More Revenue – Improve Your Bottom Line with RMS Cloud and Upsell Guru

July, 2019: RMS Cloud has launched an integration with Upsell Guru, an automated tool that enables property managers to engage with guests and offer them the opportunity to bid on room upgrades or pay for extras such as breakfast or spa services in the days leading up to their stay.

Events

The Hospitality Tech & Innovation Forum

Tailored to meet your requirements like no other event.

RMS Secures HTSG Boutique Properties

RMS, LEADING PROVIDER OF CLOUD HOSPITALITY PROPERTY MANAGEMENT SOLUTIONS SECURES ANOTHER GROUP CUSTOMER, HOTEL TECHNOLOGY & SERVICES GROUP (HTSG), SPECIALISING IN QUALITY SMALL BOUTIQUE PROPERTIES

Press Release

RMS Announces New Guest Loyalty Module

RMS Cloud has developed a new loyalty module for its hospitality technology platform that will enable accommodation operators to easily reward guests and encourage repeat stays.

Guest Experience

RMS to Release Automated Contact Tracing Process

COVID-19 continues to change how RMS clients have to do business. (Watch our video here)

Guest Experience

RMS Cloud unveils its new and improved internet booking engine

RMS Cloud has refreshed its inbuilt internet booking engine (IBE) to address the needs of modern travellers and help property owners increase their direct bookings. Based on guest and client feedback, RMS combined the latest technology to enhance functionality, with design improvements to deliver a better user experience and help guests make better-informed decisions.

80 TWENTY Hotel Conference 2020

The Intrust Super 80 TWENTY Hotel Conference is back in Brisbane for a whole day on the 26th of March 2020 at the Emporium Hotel. The upcoming event provides attendees with the opportunity to gain valuable insights from accommodation experts and industry leaders. The conference is a fantastic forum for senior hotel management, owners and operators to network and expand their industry knowledge. Key topics in next year’s program include optimising performance in a well-supplied market, revenue-driving strategies and evolving market conditions in the hotel space. Meet our RMS team at the conference and find out why we're trusted by over 6,000 properties in 43 countries, including the world's leading serviced apartment operator. https://www.8020hotelconference.com/ #RMSEvents

Revenue Management

Take the pressure of pricing off your hands: RMS + RoomPriceGenie

As part of our Partner Showcase series, we're introducing you to RoomPriceGenie, a platform that connects to your PMS to yield and optimise every individual day. We caught up with the team to find out more about their services, how RMS clients can benefit from the integration and their exciting plans for the future.

EMEA

UK clients respond positively to our hardship relief program

What began as a promising start to 2020 was soon crushed by the global spread of COVID-19. Although it affected hundreds of sectors worldwide, few were as badly impacted as the travel and hospitality industries. Our immediate response to these drastic industry changes was to step up and offer assistance to our clients.

Partners & Integrations

RMS Cloud partners with OTA Insight to enhance properties’ business performance

RMS Cloud has announced a partnership with OTA Insight, the cloud-based data intelligence platform for the hospitality industry. Integrating RMS Cloud’s PMS with OTA Insight’s leading business intelligence solution, Revenue Insight, will give hospitality operators access to practical insights via a user-friendly dashboard to help them make data-driven business decisions. This eliminates the need to compile data and analyse it manually, instead offering a streamlined solution to help improve their performance and pricing strategy. “The integration with OTA Insight has come at an opportune moment, as many properties are struggling to make sense of their data to make smart revenue and business decisions, following the impact of COVID,” says Peter Ferris, Chief Sales and Marketing Officer at RMS Cloud. “Being able to seamlessly compare revenue data from their PMS platform against market intelligence provided by OTA Insight's Revenue Insight tool will remove the barrier many managers face when having to identify and analyse data manually. Combined with the revenue-generating tools in RMS Cloud, properties will have a much stronger, smarter and streamlined solution for generating the best possible price points.” “Revenue Insight is proving to be the ideal business intelligence tool for integration with the industry’s leading PMS suppliers, therefore it’s brilliant to be partnering with RMS Cloud, an innovator in hotel tech, with a significant footprint across Australia, New Zealand and Asia-Pacific,” says Sean Fitzpatrick, CEO at OTA Insight. “Having recently been awarded number one business intelligence software by HotelTechReport for 2021, we’re confident that joint customers of Revenue Insight and RMS Cloud will be receiving the very best business and revenue insights.” With historical data becoming more and more redundant for effective revenue management forecasting, this integration will greatly benefit operators in better predicting demand and identifying market trends. Enhanced intelligence with RMS’ 360° reporting tool, will enable operators to expand and collapse report summaries to view granular data, further streamlining the process.

Revenue Management

Maximise Revenue with RMS-IDeaS Integration

RMS today announced a new partnership with IDeaS Revenue Solutions, offering its 6000 customers access to world-leading revenue management technology that will give hoteliers and holiday park owners the tools to maximise prices and occupancy.

Awards & Recognition

RMS Cloud named Most Innovative PMS Solutions Provider

APAC Insider, an online magazine platform that focuses on business strategy, emerging trends and growth opportunities has awarded RMS the Most Innovative PMS Solutions Provider in the 2021 Australian Enterprise Awards.

Product Feature

RMS unveils a sleek makeover as part of their brand refresh

Property management software provider, RMS, has revealed stage one of a modernised brand refresh as they continue to establish themselves as a global leader in the hospitality tech industry.

Partners & Integrations

Intra-day processing now available with RMS and IDeaS integration

IDeaS, a SAS company, is the world's leading provider of automated hospitality revenue management software. IDeaS' solutions provide revenue business intelligence, pricing and yielding decisions and are used by more than 13,000 properties worldwide.

RMS Team

RMS Adds New Staff, Offers ‘Follow The Sun’ Client Support

RMS – The Hospitality Cloud, the world’s fastest growing Property Management System, is ramping up client support services.

Awards & Recognition

RMS receives two of the industry’s highest awards at the National Conference

In early May, vendors, delegates and exhibitors travelled to the Gold Coast for the caravan industry's biggest educational and networking event of the year - the 2021 National Conference, hosted by the Caravan Industry Association of Australia.

Awards & Recognition

RMS, nominee of the World Travel Awards

RMS is delighted to once again be an Australasia nominee for the Leading Hotel Booking Solutions Provider 2016 award presented by The World Travel Awards.

Events

Caravan Industry Association of Australia

Register for our Masterclass events at the National conference here

Guest Experience

Strengthen your digital guest journey: RMS + Criton

Kicking off our Partner Showcase series is Criton, a digital guest engagement and integrations platform. We chatted to the team to find out about the services they offer, how they stand out from the crowd and how Criton can make a difference to your hospitality business.

Events

Maximum Occupancy New Zealand

Maximum Occupancy NZ 2017

EMEA

Michael Paul Holidays Complete Integration with RMS

One of Britain’s leading accommodation websites, Michael Paul Holidays, has completed an API integration with RMS Cloud and is now offering customers live bookings on lettings at Aria Resorts, Newperran Sands and Lakes by Rookley

EMEA

Cheval Collection Moves to the Cloud with RMS

Luxury apartment operator Cheval Collection is upgrading its property management system, entering into a technology partnership with RMS Cloud, which has developed an industry-leading solution now used by 7,000+ properties around the world.

Events

Visit us at the CPAQ Annual Conference on the Gold Coast

We're excited to announce that we’ll be attending the Caravan Parks Association of Queensland’s (CPAQ) Annual Conference in May on the Gold Coast.

Serviced Apartment

Quest Conference 2019

The Quest 2019 International Franchise Conference is almost here, and we can’t wait to get started!

Global

New revenue and direct booking opportunities with Marketplacer

March 25, 2019: Accommodation owners and operators can now create their own online marketplace thanks to a pioneering partnership between hospitality technology company RMS Cloud and Marketplacer - a leader in global marketplace software.

APAC

RMS Cloud continues growth in Japan with Temairazu integration

RMS Cloud has announced a new partnership with Temairazu, Japan’s leading channel manager. With this two-way integration, properties using RMS Cloud can enhance their distribution channels and centrally manage inventory at the same time, increasing their occupancy rate and improving operational efficiency.

Events

RMS is attending the 80 TWENTY Hotel Conference in Brisbane

We're excited to be attending the 80 TWENTY Hotel Conference, which is returning to Brisbane on the 17th June 2021 and being held at the Emporium Hotel.

Events

IHM RECHARGE 2020

They say you are who you surround yourself with.

Press Release

RMS hosts global survey to help shape resilience report on the future of the industry

RMS Cloud has released a global survey that will contribute to its upcoming Global Resilience Report - a free industry resource to help drive recovery in a post-pandemic world.

RMS Success Story

RMS Becomes First PMS to Achieve US Department of Defence IL4 Certification

RMS has become the first accommodation technology company to achieve US Department of Defence IL4 certification for its Property Management System.

Serviced Apartment

ATM Dubai

RMS Cloud is once again attending the Arabian Travel Market Dubai, from Sunday 28th April to Wednesday 1st May 2019.

Revenue Management

RMS Announces Connection with FLYR

We're excited to announce an integration with FLYR, one of the world’s leading revenue optimisation systems.

APAC

RMS announces partnership with ARAMA

We're pleased to announce our partnership with The Australian Resident Accommodation Manager’s Association (ARAMA), who service the apartment and Management Letting Rights (MLR) industry across Australia. This exciting partnership will help those in the management rights industry access the best-in-class software to simplify their property management.

APAC

Camper Mate and RMS Partner to Create an Industry First Tech Solution

Two leading Australian travel technology companies, RMS -The Hospitality Cloud and Camper Mate, have partnered to deliver Australia’s first integrated online booking channel and customised industry-specific website solution for the Australian Caravan and Camping Industry.

Can technology save your business?

We featured in the November 2020 issue of Boutique Hotelier, a monthly business magazine for operators and suppliers within the lifestyle hotel sector.

Partners & Integrations

New Software Book Me Bob Partner with RMS

Awards & Recognition

RMS Cloud Receives a 2020 Tech Cares Award From TrustRadius

23rd September 2020 – TrustRadius has recognised global property management software provider, RMS Cloud with a 2020 Tech Cares Award, which celebrates B2B companies that have gone above and beyond to support their clients during the COVID-19 crisis.

Product Feature

Introducing our refreshed PMS for modern operators

We're excited to release our biggest and most exciting update in RMS history, with unrivalled features that make it easier than ever for accommodation operators to run their business.

ARAMA 2019

RMS will be once again attending a number of the Australian Resident Accommodation Managers Association (ARAMA) events in Queensland this August, including:

Global

Integration Announcement: Duetto

Cloud-based hospitality tech firms announce two-way integration, helping joint customers better manage pricing, inventory and segmentation. Duetto, hospitality's innovative provider of cloud-based Revenue Strategy applications, today announced its latest technology integration - with RMS Cloud Property Management System.

Awards & Recognition

Supportive, Tireless – Andrew Buttigieg Recognised for Client Focus

Andrew Buttigieg, Technical Services Manager at RMS Cloud, has been awarded the 2018 IDeaS Global Partner Ecosystem Award for Client Focus.

Asia

Success Story – Flexible Living with 8M Collective

RMS Cloud has partnered with one of Singapore’s newest and smartest accommodation operators, 8M Collective, which is transforming some of the city’s historic shopfronts into ‘flexible living’ retreats for modern travellers.

Hotels & Resorts

Hospitality Industry Club

AN EVENING CAMP FOR HOTELIERS TOGETHER WITH OUR EXPERTS. NO PITCHES, NO PRODUCT DEMOS. JUST YOUR CONTENT, DEFINED TOGETHER. FREE OF CHARGE FOR HOTELIERS

RMS Success Story

Record Global Hotel & Holiday Park Signings for RMS

Australian accommodation technology company, RMS – The Hospitality Cloud, is growing at a record rate with more than 330 new properties switching to its industry-leading Property Management System in the half year to June 30, 2018.

Awards & Recognition

RMS named Best Hospitality Property Management Solutions Provider 2021

Corporate Vision (CV) Magazine has named RMS Cloud as the Best Hospitality Property Management Solutions Provider in the 2021 Technology Innovator Awards.

Travel Trends

How technology is driving change for the holiday park industry

This article was originally published on news.com.au and created in partnership with Dell Technologies.

Partners & Integrations

Uplevel your guest's experience: RMS + UpsellGuru

As part of our Partner Showcase series, we're welcoming UpsellGuru, a room up-selling system that enables hotels to offer bid-driven guest upgrades. We caught up with the team to find out what makes them unique, the services they offer, and how those services can boost your revenue and enhance guest experiences.

Events

Hotel Marketing & Revenue Conference 2019

28th February 2019; Thailand Hotel Marketing & Revenue Conference, Bangkok

RMS Cares

RMS Cloud Proudly Supports Ronald McDonald House

RMS Cloud has entered into a technology partnership with Ronald McDonald House Charities South East Queensland (RMHC SEQ), providing its industry-leading property management system and technical support free of charge to the charity’s South Brisbane and Herston Houses.

RMS Cares

Celebrating organisations close to our heart

To say 2020 has been quite a year is an understatement. It presented challenges, changes and disruption, particularly to the travel and tourism industry. But rather than reflecting on the negatives, we’re going to shine the spotlight on some causes that have continued to do great work, no matter the circumstances.

EMEA

Welcoming Zen Valli as VP of Sales & Marketing for UK/EU

We’re excited to announce that Zen Valli has joined the RMS family as Vice President of Sales & Marketing for the UK and EU.

Events

APAC Revenue Management Summit

The APAC Revenue Management Summit, hosted by ARMA (Australian Revenue Management Association) is the largest revenue and yield management focused conference and exhibition in Asia-Pacific.

Partners & Integrations

TigerTMS taps into the power of RMS Cloud

TigerTMS has been servicing the hospitality industry for over 40 years and has a wealth of experience driving the delivery of hospitality middleware applications. RMS Cloud is proud to partner with TigerTMS, to further transform hotel operations and enhance the guest experience for hotels all over the world.

Events

Artificial Intelligence (and RMS) take centre stage at AHICE

As a major player in the Australian Hospitality and Technology landscape, RMS is proud to extend it's close and ongoing association with the Australasian Hotel Industry Conference and Exhibition (AHICE), as the sponsor of the conference's 2018 keynote speaker, Professor Toby Walsh.

Press Release

RMS listed in Best Hospitality PMS Software of 2021

We’re delighted to be recognised by Digital.com as an industry leader in PMS technology software.

Events

Serviced Apartment Awards 2019

Thursday 14th March 2019; Park Plaza Riverbank, London The Serviced Apartment Awards are the only awards created for and by the serviced apartment, aparthotel, extended stay and short term rental industry. The awards recognise excellence at individual, team and corporate level. The event will host 400+ serviced apartment operators, bookers, serviced providers, including RMS Cloud, and individuals for an evening of celebrating the 18 category award winners, over a 3-course dinner with drinks and evening entertainment.

Partners & Integrations

Announcing our exclusive partnership with Order Up

We're excited to launch our partnership with online ordering platform, Order Up.

EMEA

The Seven Hotel opts for RMS' full Property Management Solution

London Southend's newest, exclusive hotel, The Seven Hotel is now open for business and has opted for RMS Property Management Software solutions to support their brand as a prominent force within the luxury hotel sector.

Awards & Recognition

Another Industry First for RMS – Accreditation with the Caravan Industry Association of Australia

Industry pioneer, RMS -The Hospitality Cloud, has become the first technology company to receive accreditation from the Caravan Industry Association of Australia, the peak national body for the country’s rapidly-evolving caravanning and camping sector.

Awards & Recognition

RMS placed in Capterra's Top 20 PMS software report 2020

We’re delighted to be recognised by Capterra as an industry leader in PMS technology software.

RMS Success Story

Scenic Hotel Group Upgrades Technology, Signs With RMS

New Zealand’s leading accommodation company Scenic Hotel Group is upgrading booking, distribution and point of sale technology across its 18 properties, signing with RMS - The Hospitality Cloud after an exhaustive evaluation process that started with 20 different companies.

Events

ASAP Birmingham Networking February 2020

RMS's very own Maria Macree will be attending ASAP's first networking event of 2020 kindly hosted by ASAP Member Charles Hope Apartments.

Revenue Management

IDeaS G3 RMS

RMS announced its partnership with IDeaS Revenue Solutions, offering its 7,000+ customers access to world-leading revenue management technology.

Personalising customer service key to winning new clients

We featured in the April 2021 edition of HM, a bi-monthly hospitality magazine for managers and staff within the APAC hotel sector.

Guest Experience

RMS partners with hospitality software solutions provider, Cendyn

We're excited to announce our partnership with Cendyn, the leading innovative cloud software and services provider for the hospitality industry. This integration will give property managers deeper insights into their guest journey by extracting data that will enable them to deliver exceptional customer experiences.

Product Feature

RMS Reveals 'The Hospitality Cloud'

When it comes to core technologies, your total property solution can be delivered via a single, web-based solutions provider, including PMS, POS, Channel Management, Booking Engine, Guest Marketing, Business Intelligence, Tour Desk and more ...

Events

The Atithi Devo Bhava Confex Series - 2019

The Atithi Devo Bhava Confex Series place at Hyatt Regency, Pune India on 4th Dec 2019.

Events

Serviced Apartment Summit Asia

21st - 22nd February 2019 Serviced Apartment Summit Asia, Bangkok The inaugural Serviced Apartment Summit Asia 2019 takes place on 21 - 22 February 2019 at Amari Watergate, Bangkok, Thailand

RMS Success Story

Record Direct Online Bookings for Australian Holiday Parks

Direct online bookings through Australian holiday park websites have surged in the past 18 months, according to new research from RMS Cloud.

Travel Trends

The future of hospitality tech: moving to a fully digitised customer journey

While tech-powered customer experiences have been around for a while (such as online check-in for flights), the initial purpose was to save people time by utilising the tech at their fingertips. However, since the arrival of COVID, the role of technology to deliver a contactless guest experience has become essential, rather than just a convenience.

Events

Join us at the NoVacancy Expo & Conference 2021 in June

We're excited to announce our return to Australia’s #1 attended trade show for the hotel and accommodation industry, NoVacancy Expo & Conference.

Events

Visit us at the HAPNZ Parks Conference in August

We're excited to announce our return to the Holiday Parks Conference & Trade Exhibition 2021, hosted by Holiday Parks Association New Zealand (HAPNZ).

EMEA

Cheval Gloucester Park in London Now Live With RMS Cloud

Events

CPAQ 2020 Conference

Join us on the Gold Coast in 2020!

EMEA

RMS enters into a corporate sponsorship with HIT Scotland

We're thrilled to announce our partnership with Hospitality Industry Trust (HIT) Scotland to support the development of those working or studying for a career in the Scottish hospitality industry. Led and supported by the same industry it serves, HIT Scotland offers opportunities to broaden skills and grow personally through its inspirational scholarship programme. “A key pillar at RMS Cloud globally is to support the hospitality industry through innovation, education and technology,” says Zen Valli, Managing Director at RMS Cloud UK & Europe. “HIT Scotland’s scholarship programme enables us to help give back in a region where we have a great client base, and support the development of the future individuals working in this fantastic industry.” HIT Scotland scholarships are learning experiences designed to provide new skills or knowledge, help students understand best practices or refresh their way of thinking. By supporting HIT Scotland, RMS Cloud is able to help develop and grow the future of the industry in its most vital of assets: people.

APAC

We’re proud supporters of the Caravan Industry Association of Australia’s accreditation newsletter

As partners of the National Industry, we’re committed to helping the park industry grow. We’ve been an accredited supplier for more than two years and continue to enhance our property management software in line with the evolving needs of park managers and their guests. We're delighted to be involved with the Caravan Industry Association of Australia’s accreditation newsletter to further show our support.

Hotels & Resorts

Ascott makes the move to the cloud with RMS Enterprise

The Ascott Limited (Ascott), one of the world’s leading lodging owner-operators, has completed its migration to a cloud enterprise property management system (PMS) provided by RMS Cloud (RMS). As part of Ascott’s digitalisation efforts, it has moved from separate self-hosted property management systems to a cloud enterprise solution that will enable it to increase operational efficiency and enhance guest experience across its properties globally.

Partners & Integrations

Maximize Revenue from Every Reservation with UpsellGuru

As travel resumes, it’s more important than ever to maximize revenue from every single reservation. One of the easiest ways to achieve this is through the upselling of rooms and ancillary services.

Events

Ted's Technology Summit

New Technologies and their impact on hotels: Today, digital technology is a strategic priority for every business.

RMS Success Story

Summerstar Tourist Parks Australia

One of Australia’s most progressive multi-park groups, Summerstar, is making every post a winner with the RMS 9+ Enterprise System. Summerstar boasts a far-flung network of ten parks throughout Western Australia, from Esperance in the south to the remote outback mining town of Tom Price in the north. Managing such a large network presents significant logistical challenges but General Manager James Corbitt, who is based in Perth, says RMS Cloud technology is up to the task.

Events

ASAP Regional Networking Event

13 February 2019; Birmingham, UK

Events

The 2017 Vic Parks Annual Conference: Managing the Future

The RMS Parks Team are hard at work preparing for the Vic Parks Conference.

Events

Golden Chain Conference

The Golden Chain Conference takes place at Rydges Capital Hill -CNR Canberra Avenue & National Circuit Forrest ACT 2603 on 20th -23rd October 2019.

Asia

Jasmine Leong joins RMS as VP of Sales & Marketing for Asia

We’re thrilled to welcome Jasmine Leong to the RMS family who joins us as the Vice President of Sales and Marketing for Asia.

Partners & Integrations

RMS integrates with OpenKey to further enhance contactless check-ins

We’ve teamed up with OpenKey, the leading provider of digital key solutions, to allow our clients to implement a fully contactless check-in strategy. In conjunction with the guest portal, clients will now have the ability to add automated mobile keys to their digital check-in process when they connect to OpenKey through RMS' module market. "We’re dedicated to streamlining the check-in process to provide a more pleasant and efficient experience for hotel guests,” says Peter Ferris, Chief Sales and Marketing Officer at RMS. “We're excited to partner with OpenKey toward that end." With the OpenKey and RMS integration, properties simply need to locate the guest’s mobile number under their reservation and they can then send an encrypted digital key to their smartphone. "At OpenKey, our goal is to help hotels deliver a seamless guest experience while unburdening hotel staff via state-of-the-art technology," says Jacob Liggett, Vice President of Sales and Marketing at OpenKey. "We are thrilled to integrate with a leading reservation and property management technology company like RMS to bring elevated convenience to guests and hotel staff alike." As well as providing a contactless guest experience, this process also creates a faster, more efficient check-in, eliminating wait times and creating a smooth guest transition as they can instantly head to their room on arrival. On top of that, RMS and OpenKey work in tandem within the PMS system, meaning there is no need to switch between platforms, making it a smarter workflow for staff. To find out more about OpenKey, you can check out their website which includes a video of how the digital key works.

Partners & Integrations

New partnership between D-EDGE and RMS Cloud

D-EDGE Hospitality Solutions, a SaaS company offering leading-edge cloud-based e-commerce solutions has teamed up with RMS Cloud, a globally renowned software company to provide two-way seamless connectivity enhancing the hotel’s technology infrastructure and efficiency.

Revenue Management

Transform your revenue: RMS + FLYR

Joining us in our Partner Showcase series is FLYR, the all-in-one revenue platform of choice for the most innovative brands in the travel industry. We chatted to the team to find out what sets FLYR apart, the services they offer and how those services can boost your revenue-generating potential with automated tools that work in real-time.

Asia

Exclusive Partnership with The Ascott

Melbourne, Australia, 10th April, 2019 – RMS Cloud today announced it has won a highly competitive tender to become the sole Property Management System (PMS) for The Ascott Limited (Ascott), one of the leading international lodging owner-operators.

Press Release

RMS Cloud establishes a data centre in China following global expansion

Property management system (PMS) software provider, RMS Cloud, has recently opened a China hosting centre to support its worldwide expansion. This will enable the technology company to host data in an exclusive Chinese data centre to comply with the country’s data residency laws, further broadening its product offering across Asia.

Top tips for the new wave of holiday park management

Holiday parks are experiencing a long-predicted post-pandemic boom, as many embrace local travel to spend more time outdoors with friends and family. As a park owner or manager, your goal is to increase bookings while building a solid reputation for your business — and the right software can help you do just that.

Innovation drives new partnership between Reflections Holiday Parks and RMS Cloud

With contactless technology becoming a real game changer in the tourism industry, Reflections Holiday Parks has joined forces with globally renowned software company RMS Cloud to take its operations and guest experience soaring to the next level.

Advanced back of house operations deliver a new level of efficiency - Flexkeeping joins RMS Cloud

Industry experience makes all the difference for this UK based, forward-thinking business

RMS Cloud delivers greater yield with easy revenue management to this iconic Australian holiday park.

BIG4 Aireys Inlet, positioned on the spectacular Great Ocean Road coastline in Victoria, has been using RMS since 1995 and during the time has seen many changes to the way rates are handled in the application. Due to its relatively small size, maximising occupancy and yield are vital to for sustainability. Manager Melissa McDonald takes up the story.

RMS Cloud partners with big data to deliver powerful business intelligence for hoteliers

Hospitality operators know that their PMS is the heart of their hospitality technology ecosystem - critical for not only day to day operations, but also for driving strategic decisions that will allow their business to drive forward to greater levels of success. The global covid crisis has had significant impacts on hospitality businesses around the world, but interestingly it also presented new opportunities. Functionality that was considered optional pre-covid, has become absolute requirements for safe operation in the hotel industry in our new reality.

Boost Revenue with RMS Dynamic Rate Management

How a MLR property on Queensland’s coast utilises the dynamic rate management of the RMS platform in response to market changes.

5 features to power up your revenue management

Revenue management has evolved since the emergence of COVID, prompting many property operators to review their outdated, pre-pandemic processes. Maximising revenue at every opportunity has taken on a whole new dimension, with managers making the most of current travel trends, international border closures and staycation booms to introduce a revenue uplift plan. If you haven't yet got a plan in place, you can start by leveraging what is already at your fingertips and available through your PMS:

Travel Trends

2022 Self-Service Trends in the Hospitality Industry

As an outdoor property owner or manager, you know the importance of keeping up with the latest trends within the hospitality world. But what exactly are these trends?

Marina

Spread the Word Through Integrated Marketing at your Marina

When it comes to building and sustaining your marina’s customer base, marketing is the key to success. But since there are so many ways to reach your audience these days, you need to wonder—what kinds of marketing do you need? The answer is simple: ALL of them. And the secret to making them as impactful as possible is Integrated Marketing.

Campground & Holiday Park

4 Habits of Highly Effective Outdoor Properties

Operational excellence is a mindset that all outdoor properties strive for — but it can be easier said than done. You may even find yourself wondering what will make your campground or RV park become increasingly successful.

Communication and Marketing Tools To Aid Recovery

As travel returns and hospitality businesses ramp up for the summer season, RV park and campground owners and operators need a software solution that supports their recovery by enabling effective marketing communications with guests. Look for a park management system (PMS) with the following tools to help you communicate re-opening dates, COVID-19 precautions, protocols and policy updates, and upcoming promotions at your property.

How can I advance my property’s sustainability efforts right now?

“Sustainability is still a big priority for my hotel’s leadership team and our guests, but the current environment has made it nearly impossible to make additional investments in this area. What are some ways that I can use the technology we already have to make our operations more sustainable?” Sustainability has become a key goal for numerous hospitality brands and independent properties as companies become more invested in corporate social responsibility. Implementing an effective sustainability strategy gives hotels a competitive advantage in attracting guests as well as attracting and retaining top talent, as travelers and employees look for green, ethical, moral, and inclusive businesses that align with their personal values and goals. While physical methods for increasing sustainability might be more obvious—from installing low-flow showerheads and motion sensor LED lights to furnishing rooms with eco-friendly materials—there are many ways for hotels to take advantage of technology to support sustainability goals. Here are some low-cost, quick-to-implement solutions using a property management system (PMS) that can help hotels accelerate incremental change towards sustainability. 1. Go paperless Eliminate the need for paper in day-to-day operations by implementing digital registration, billing, and communications with guests. 2. Green housekeeping Offer a green rate to guests that is tied to housekeeping. If guests choose this option for their stay, housekeeping is notified to conserve resources such as not changing sheets and towels every day, not putting out small plastic toiletries and not stocking plastic water bottles in the room. 3. Give back Set up an optional carbon-neutral fee that guests can choose to add to their reservation, and donate all money collected to environmental causes. 4. Reduce plastic use Many property management systems integrate with keyless entry software that lets guests use a mobile device to access their room and other hotel facilities in place of plastic key cards. 5. Choose sustainable partners Ensure supply chain and tech stack partners are committed to sustainability. Check to see if your cloud-based PMS is hosted in an energy-efficient environment and if your PMS can interface with an energy management system (EMS). Answered by Matthew Galbraith, director of operations, RMS North America

Marina

Custom Marina Experiences for the New Boating Generation

Creating Experiences. Thanks to a new generation of boating enthusiasts, those two words should be imprinted in your mind as the strategy of 2018. At the core, marinas are essentially the same as they were 30 years ago—and by and large, they still accomplish the basics. But with the surge of millennials quickly becoming a major force in the marketplace—as boat owners, boat-share members and watersport lovers—it may be time to consider upgrades that meet their lifestyle and lead to the experiences they crave. Remember, this is the demographic borne greatly from the baby boomer generation, and a lot of them caught the boating bug from their parents. So, the water love is the same—but the difference lies in attitudes. While the majority of boomers looked at boats as trophies (aka: overflowing with bells & whistles), millennials tend to value minimalism—they want a functional, well-performing boat that will get them out on the water, and deliver an amazing experience (i.e. wake boarding, surfing, water skiing).

Property Management System

How the Right Campground Software Improves Guest Communications

Any campground owner will tell you that after so many properties and expansions, it becomes nearly impossible to manage all channels of guest communication. From conversing on different booking websites to phone calls and emails, things just get lost in the shuffle.

Industry Thought Leaders Gather to Tackle Hospitality Software Innovations, Current Travel Trends, and the Future of Travel at the First Virtual Innovative Hospitality Summit 

[San Diego, CA, March 18, 2021]— The first annual Innovative Hospitality Summit (IHS) featured industry thought leaders who tackled the current challenges of the campground and hospitality industries, changing traveler trends, and effective operational strategies. Powered by RMS North America, a leading provider of cloud-based hospitality software, this year’s conference took place virtually on March 16-17, 2021.

Sustainability

How to Bring Your Marina Into The Sustainable Age

Environmentalism is on the rise across the globe, and it’s inspiring to see. Both individuals and businesses are finding their way toward greener and more ethical practices, and that definitely includes marinas. Since marinas are right up at the water’s edge, the potential for pollutants entering the water is always high—fuel splatter, boat cleaning products, sewage, trash, and other boating byproducts are often carried into the basin waters by rain or even when maintenance hoses down the docks. It’s a very real problem, but more and more responsible marina owners are taking steps to prevent these contaminants from reaching the water, and in turn, making their facility friendlier to the environment. Adding other energy- and water-efficient features and incorporating savvier environmental facets to your marina will cement your commitment even further. Remember, the new generation of boaters (especially millennials and GenZ) tend to be more environmentally conscious than ever—and showing your green side may be just what you need to capture their attention.

Campground & Holiday Park

Using Your PMS to Maximize Revenue

Now is the time for campground owners to ensure their park management system (PMS) has the features and functionality they need to achieve their business goals as travel recovers. With properties closed or operating at a minimum for the past few months, revenue streams for most parks and campgrounds are slower than usual. As travel begins to pick up and properties start getting more traffic, it is important to focus on using your PMS to its full potential in order to maximize revenue.

4 Ways to Make Your Business the Face of Giving this Season

November has arrived and holiday season planning is well under way at hospitality businesses all over the world. Teams are busying themselves, readying for the annual bookings surge; scrambling to get decorations in order to dazzle upcoming guests; and creating amazing holiday menus to match the glee of the season. But that’s not the only prepping underway. A lot of accommodation businesses across the globe are also preparing to put their Good Deed hats on for the holidays. We’re not talking about the behind-the-scenes philanthropy partnerships that many hospitality chains champion throughout the year (which is worthy of admiration!). Instead, we’re referring to holiday-centric charity efforts that engage your team, your guests, and even area residents. It’s the perfect way to jolly up your place, help the community and boost your public image.

Spread the Word Through Integrated Marketing: Hotel

When it comes to building and sustaining your customer base, marketing is the key to success. But since there are so many ways to reach your audience these days, you need to wonder—what kinds of marketing do you need? The answer is simple: ALL of them. And the secret to making them as impactful as possible is Integrated Marketing. Integrated Marketing is basically a cohesive campaign across all channels, where your brand is recognizable, your messaging is consistent, and each marketing piece seamlessly works together.

Campground & Holiday Park

What Makes RMS Solutions Ideal for Outdoor Properties?

Whether you’re the manager of a single campground or the owner of several RV parks and marinas, the right reservation management system will lead your business to success. Our property management solution, RMS PMS, can help streamline your operations, improve the guest experience, and maximize revenue. Here are the reasons why RMS is ideal for outdoor properties:

Guest Experience

5 Ways to Provide Accessible Camping at Your Property

As a campground owner or operator, you know your business’s success is dependent on making sure each camper has a great time at your property. However, for every visitor to enjoy their stay, accessible accommodations are a must.

Campground & Holiday Park

2022 Website Design Tips for Campgrounds

Today, many of us rely on the internet for perfecting our travel plans. We Google search “things to do” and let others tell us their favorite attractions. We look up destination photos and the best times of the year to visit. We use traveler reviews to determine the best lodging.

Marketing

Using 2022 Social Media Trends at Your Property

Social media trends frequently change, sometimes even day by day, so it’s important for you, as a property manager, to be aware of them.

Property Management System

5 Benefits of RMS Customer Support

As a property owner or manager, facing obstacles that interfere with your daily operations is a huge concern, as those can impact your property’s reputation and your guests’ experiences.

The Importance of Reservation Management System Integrations With OTAs (Online Travel Agencies)

As the manager of an outdoor property, you know that your business’s revenue and success are both highly dependent on bookings. That’s why it’s important to make them a top priority and ensure you’re taking all of the necessary steps to maximize your reservations.

How the RMS Channel Manager Sets Your Property Up for Success

Managing multiple booking channels doesn’t have to be a complex, time-consuming process. The RMS Channel Manager is a useful feature that allows real-time distribution of all of your outdoor property’s linked booking channels and online travel agencies (OTAs). This feature avoids the need for third-party distribution software, saving you time and money. Read on to discover how the RMS Channel Manager can lead your outdoor property to success.

Property Management System

Overcoming the Lack of Data Visibility to Improve Your Operations

As a property manager, you’re always looking for improvements to provide your guests with excellent service and experience. But before you can enhance your campground or RV park’s operations, you need insight into your property’s weaknesses. This can be especially challenging if you manage a multi-property operation, since your inefficiencies may vary from location to location.

Hotel Management System

How to Integrate Front Desk Automation to Maximize Guest Satisfaction

When was the last time your front desk staff was just standing around doing nothing? For many hoteliers, that’s rarely the case.

RMS is 2019 ARVC Supplier of the Year Nominee

RMS is thrilled to be a nominee for the 2019 ARVC Awards of Excellence for the Supplier of the Year Award. To learn more about the Awards of Excellence and all nominees read the full press release by ARVC below. Thank you to all the following parks, suppliers and state associations who took the time to participate in the ARVC Awards of Excellence. Winners of the 2019 Awards of Excellence will be announced at the 2019 Outdoor Hospitality Conference & Expo during the Awards of Excellence dinner on Thursday, November 7. Register to attend OHCE here.

Guest Experience

How To Prepare Your Outdoor Property for Long Term Campers

According to the Harvard Business Review, obtaining a new customer can cost anywhere from five to twenty-five times more than retaining a customer who has previously done business with you. While earning new campers should be a business goal, long term campers can fill in the gaps between new camper reservations, which can help save you money on continuous marketing efforts, especially during the slow season.

4 Ways Your Reservation System Can Save You Time and Money - PARK

Lean on technology designed to increase your revenue and save time.

RMS Unveils New and Improved Internet Booking Engine

SAN DIEGO (November 19, 2020) - RMS North America, a provider of fully integrated, cloud-based reservation and property management systems to 6,000 properties in the hospitality industry, unveiled its updated internet booking engine (IBE) to address the needs of modern travelers and help property owners increase their direct bookings. RMS’ IBE enables properties to accept direct online bookings from any device in real time and integrates with all other RMS distribution and property management features. Based on guest and customer feedback, the new booking engine combines enhanced functionality with design improvements to deliver a better user experience and increase conversion. “Our new booking engine is native to the RMS system and is a key piece of functionality for clients to drive direct bookings,” said Matthew Galbraith, Director of Operations for RMS North America. “This update gives operators the ability to sell at the category or room level, and offer curated upsells with images throughout the reservation experience to increase revenue per booking.” In the new RMS booking engine, guests will see a clean layout with a snapshot display screen showing relevant content, a shopping cart style booking process, the ability to view cancellation policies, and a handy map link for travel directions - all guest-centric improvements to create a better booking experience. For property managers, an additional perk is the ability to make it a seamless extension of their current website. They can add logos and customize colors to match their brand, and enterprise users can tailor the booking engine to each individual property in their portfolio. “As an important revenue driver for properties, RMS will continue to enhance the booking engine based on customer feedback,” Galbraith continued. “Our goal is always to help our customers operate efficiently and profitably, while enhancing the guest experience.”

Property Management System

How to Attract New First-Time Boaters with Your Marina Reservation Management System

Your marina(s) all rely on your reservation management system to keep things running smoothly. While the software helps to keep current boaters’ reservations in order, did you know the right management tool can also help you attract new boaters as well?

Popular Add-Ons to Offer At Your Campground or RV Park

Increase your profits by increasing the amount paid per booking. One of the easiest ways to do that is by automatically offering add-ons to your customers as they are confirming their reservations. It's convenient for them and a valuable profit opportunity for you!

RMS Rates Webinar Recap

Thank you for attending the RMS Rates Webinar. Below are the questions and answers from the webinar. Q. Will a recording of this webinar be sent out?

Property Management System

Our Favorite Features for RV Park Management Software Solutions

RV parks are becoming an increasingly popular destination, as many travelers are deciding to spend more time outdoors with friends and family. According to the Outdoor Foundation, 7.1 million more Americans participated in outdoor recreation in 2020 than in 2019.

Hotel Management System

4 Things to Consider When Moving Your Offline Processes to a Reservation Management System

Migrating to an online reservation system can seem like a daunting task. There’s a lot to assess and plan for ahead of time, but you don’t have to do it alone.