In the ever-evolving hospitality industry, embracing advanced automation technology is imperative for operational success. At the forefront of this revolution is RMS Pay – a game-changer in payment solutions that seamlessly integrates with global PMS provider RMS Cloud. It is said property operators seek more efficiency, security, and operational efficiencies to deliver unparalleled guest experience. Uncover the new insights into RMS Pay and how they can enhance your property.
One link away from more secure and fraud-resistant payments:
Security is paramount in the hospitality industry, and RMS Cloud understands this well. RMS Pay introduces a new era of secure payments, featuring robust 3D Secure (3DS) payments in its Pay by Link technology. Pay by Link can enhance the overall guest payment experience and act as a shield against fraud, significantly reducing the risk for accommodation providers. The Pay by Link functionality adds an extra layer of protection by requiring guests to authenticate transactions through a code sent to their mobile device or email. The result? A transaction that is 3D Secure that significantly reduces the risk of fraud against the merchant. Compare this to the outdated process of taking credit card numbers over the phone, and it's evident that RMS Pay is a strategic step towards a more secure and efficient payment ecosystem.
Automation is the king of payment efficiencies and guest experiences:
In today's fast-paced world, time is a precious resource. RMS Pay ensures swift and secure payment transactions and liberates staff time for more meaningful tasks. With RMS, you can use automation to accelerate guest transactions and give back time to your staff. By utilising automated correspondence, you can prompt guests about expiring Pay by Link, eliminating the need for staff to spend valuable time on follow-up calls and emails. By automating correspondence, RMS Pay proactively prompts guests about expiring Pay by Link, eliminating the need for time-consuming follow-up calls and emails.
Gone are the days of manual end-of-shift reconciliations. With RMS Pay, errors in credit card transactions are entirely removed from the process. The amount paid seamlessly integrates into the guest's folio in RMS Cloud, saving staff from cumbersome and error-prone processes. Property operators using RMS Pay have reported a boost in staff morale as they eliminate the manual process behind them.
Streamlining operations for better staff experiences:
At the heart of RMS Pay's functionality is the commitment to enhancing the guest experience. No more waiting for 30 days to release authorised funds – with RMS Pay, operators can unblock funds within 5 minutes with just one click, ensuring a seamless and satisfying stay for guests. This swift process addresses a central pain point for the industry, providing a solution that gives guests a seamless and enjoyable stay.
Consider the stark difference between a staff member manually inputting credit card charges into a bank terminal—a process that is not only time-consuming but also potentially insecure. By utilising an integrated payment gateway such as RMS Pay, transactions undergo a streamlined and secure procedure, guaranteeing efficiency. Efficiently minimises the risk associated with manual entry and liberates valuable staff time, allowing them to focus on more meaningful and impactful tasks.
Beyond payment technology, RMS Cloud introduces the RMS Guest Portal, an approachable tool allowing guests to access all booking needs securely. Integrated with RMS Pay, the Guest Portal empowers guests to conveniently process payments and authorise credit cards before arrival, creating a smoother, more efficient experience from booking to check-in.
In review, RMS Pay is not just a payment solution; it's a strategic asset for properties embracing the future. It can really elevate your guest experience, enhance efficiency, and secure your transactions with an all-in-one solution.
