Check out the latest enhancements designed to improve your RMS experience

At RMS Cloud, we’re dedicated to helping you succeed by continuously improving our platform to meet your evolving needs. We're excited to introduce our latest release, designed to streamline your operations and elevate your guest experience. With new features and enhancements, this update is all about giving you the tools to enhance efficiency and deliver exceptional service. Your success drives us, and we're here to ensure you have everything you need to thrive.

In this article:

• New RMS PAY feature: Automated Payment Schedules 
• What else is new in payments?
• Upgrades to Area Allocation tool
• New and Improved Integrations
  
  

A new way to pay: Automated Payment Schedules with RMS PAY

Our payment gateway, RMS PAY, is quickly becoming one of the most celebrated additions to RMS Cloud and with the introduction of Automated Payment Schedules, it just keeps getting better. 

Designed to take manual labour out of payment processing and create greater flexibility for guests, now you can enable limitless, automated payment instalments on your rates and bookings.  

Properties can tie a schedule to a rate plan or build it bespoke, allowing guests to spread their payment over a series of system-triggered transactions, encouraging greater guest spending without any extra work from your team. 

You choose how and when payments are captured – such as via email or SMS Pay By Link – how much to take from each transaction, and the system will automatically process these transactions and rectify any failed attempts.  

What challenge does this solve? 

Properties seeking to tie up outstanding payments and balances will benefit from: 

• Limitless instalments, providing flexibility for guests. 

• Automatic transactions through RMS PAY minimises workload for staff. 

• All payments collected before the guest’s arrival, making check-in seamless. 

Who benefits? 

Your team won’t lose time on manual payment processing or chasing up failed payments, and your guests will love the flexibility of spreading the costs for their accommodation. 

Trigger Pay By Links so guests can pay their instalments by Email or SMS on their mobile phone

What else is new in payments?

• Pay By Link Status Screen | We’ve added a new screen in RMS PAY to show the list of Pay By Links you’ve generated and their status i.e. paid or outstanding, making it quick and easy to see which guests need a gentle reminder to make their payment. 

• New Payment Types | Now available for RMS PAY users including WeChat Pay, Alipay, JCB, Discover and Union Pay. Talk to our team to unlock. 

• Security Profiles | Added to RMS PAY and the chargebacks (payments disputes) dashboard to ensure only authorised users have access to make changes. 
• IBE Payments | New payment options have been added to the RMS Internet Booking Engine including Bank Transfers and an integration with Verifone’s payment gateway.
  

Area Allocation gets an upgrade

At RMS Cloud, Areas and Categories signify your available rooms and room types, or sites and site types. You might be used to manually allocating these to your guests, but we’re saving you time by automating that process. 

• You can run automatic allocation over a date range of your choosing, which is useful for busy periods and ensures you don’t overbook. 

• The number of allocated and unallocated areas will now show daily on your summary screen, so you’ll have greater visibility over your capacity.  

• You can also set priorities on your areas for allocation, so the system will fill up the rooms or sites you most want before all others.  

Monitor unallocated rooms and fill them by offering guests a surprise upgrade on arrival 

Integrations to improve your tech toolkit

RMS Cloud integrates with 100s of industry-leading software platforms, giving users the freedom to customise their tech stack to suit their needs. Here’s a showcase of some of the latest software partners we’ve joined forces with and significant updates from our existing partners. 

Beyond 

The global leader in revenue management, Beyond helps host and property managers unlock new ways to generate the most revenue with their vacation rentals. 

ResDiary 

Built to respond to the demands of today’s restaurants, bars and hospitality businesses, ResDiary supports over 190,000 bookings daily, scaling to your venue’s growth plans. 

Toast POS 

The all-in-one platform built for your entire restaurant; Toast supports over 120,000 restaurants to streamline operations through their customisable solutions. 

Micros Simphony 

The all-in-one platform for point-of-sale, back-office, guest engagement, and powerful reporting for optimal efficiency, Micros Simphony now comes with upgraded end-of-day functionality. 

Myma.ai 

The AI Chatbot that drives more direct bookings, Myma elevates the guest experience, boosts your revenue and helps improve staff productivity. 

Hotel RevBoost 

Built to perform millions of price calculations daily, Hotel RevBoost is an all-new revenue management system enabling automated real-time price optimisation. 

Booking.com 

One of the world’s largest online travel agencies, now you can connect multiple Booking.com accounts to a single property in your portfolio. 

That’s a wrap on our October 2024 roundup. To see the full list of updates visit our release notes hub, or speak to a team member to learn more.