NoVacancy put an extraordinary event together for the hotel industry that encapsulated the essence of future trends, technology and leaders.

RMS Cloud was proud to be front and centre at the conference and welcome the reignition of the hotel industry at its finest. The NoVacancy national expo and conference aimed to bring the industry together with thought-provoking topics and new strategies for delivering enhanced guest experiences. RMS' leadership team harnessed this opportunity to network with some of their favourite hoteliers and discuss the essentials of hotel technology.  

NoVacancy really gave us a golden opportunity to build stronger relationships with our current hotel operators, meet new prospects, and deliver innovative global solutions for the industry.

- Stephen Martin, Chief of Sales at RMS Cloud.   

The atmosphere at the event was buzzing with curiosity about what was coming up next in the industry. With big topics around room automation, guest technology and contactless door solutions, the RMS team showcased the newest technological advancements and partner integrations from within the RMS software, serving up valuable customisable solutions.  

Stephen reported that the conference's most significant trend was about creating customisable room experiences with the right technology. Interests around how technology can adjust room temperatures, specialised mini-bar offerings and mood lighting all to suit the guests' acquired needs for any occasion. "Guest customisation has just got a lot more detailed and advanced! Creating ultimate guest experiences for any occasion has become the newest trend in hotels and is here to stay. It's becoming increasingly important to have software that can accommodate for this and house your offering in one place," said Stephen Martin.         

RMS also focused on introducing RMS Pay as the latest advancement at RMS Cloud, allowing delegates exclusive access to view the UI for the payment gateway, show the potential in customer experience, and save hoteliers hundreds of dollars. The new payment solution is easily integrated into a hotel's PMS. It allows the collection of payments from multiple touchpoints, including sending pay links to customers with the ability to upsell - all in one platform. 

The two-day event was packed with thousands of delegates, with overwhelming positivity and an overall productive conference with many new advancements in the industry. It is fair to say many hoteliers are gearing up for a successful year of travellers with lots of new properties expected. RMS successfully met with many industry partners and hoteliers to help take the industry into the next stage post covid and into the future with the right technology. Thanks to Goki, Booking.com, Book Me Bob, OTA Insight, AGODA, D-EDGE, Assa Abloy Global, Flexkeeping, Room Price Genie and all our other partners for stopping by to connect with the RMS team. 

"Seeing our hotel friends and partners face-to-face this year was not only a rewarding experience but one well overdue. We are excited to be finally meeting up again and be amongst the flowing energy of the conference - thanks to everyone who connected!" says Stephen Martin, Chief of Sales at RMS Cloud.