Solving disconnected systems: RMS and ResDiary come together to simplify reservation management for hospitality operators.

In the bustling world of hospitality, disconnected systems can derail even the most efficient operations. For large properties with multiple business units, managing accommodation booking alongside restaurant reservations often requires two separate systems: a property management system (PMS) such as RMS, to handle the accommodation side of the business, along with a table reservation system, such as ResDiary, to manage food and drinks venues, such as restaurants, cafes and bars.

More often than not, the PMS is separate from the table reservation system. The disconnection means that staff must toggle between the two platforms, frequently leading to wasted time, missed revenue opportunities, human errors, dissatisfied guests, and frustrated staff.

The RMS and ResDiary integration is here to change that. By centralising reservation management, the integration simplifies operations, resolves common staff frustrations, and enhances the guest experience.

Disconnected accommodation and restaurant systems means missed efficiency and revenue opportunities for hospitality providers.

For hospitality operators, the struggles of managing disconnected systems are all too familiar:

• Fragmented workflows: When a guest books a room, booking a table is a natural step - but if the restaurant system does not integrate with the booking engine, that's not an option. The table would have to be booked manually at a later stage; or not at all.
• Inconsistent guest experiences and missed revenue opportunities: The missed revenue opportunity is evident in the example above. But it can repeat itself at check-in if the staff isn't prompted to offer the guest a table or a meal option. Suppose the guest has mentioned food allergies, intolerances or preferences before check-in using the guest portal. In that case, these must be reiterated when making the restaurant reservation, frustrating guests and missing the mark on an attentive hospitality experience.
• Peak period chaos & logistics headaches: Worst still, if a guest had requested a table at booking through online comments or on the phone but the reservation was missed or entered incorrectly in the restaurant reservation system. Incorrect, missing or double bookings create a logistical nightmare for front-of-house teams and create unnecessary pressure on the whole operation.
• Compliance woes: If guest preferences and consent for data privacy regulations—such as GDPR in Europe or similar frameworks worldwide—aren’t accurately captured and synced across systems, it can create compliance concerns and operational delays. Inconsistent or incomplete records often require time-consuming manual corrections, adding strain to back-office workflows and increasing the risk of regulatory and reputational challenges.
  
  

Integrating your PMS with your table reservation management platform in a single interface.

ResDiary, leader of table management operations, now integrates directly with RMS to bring all the restaurant and accommodation reservations into a single interface, offering a unified, efficient solution.

Properties using both software now can:

• Manage rooms and restaurant in one central place. Handle both accommodation and food and drinks spaces (like restaurants, bar or cafe) bookings from a single interface, the central management system. This centralisation improves efficiency, reduces errors, and ensures system consistency and accuracy. Easily link or edit existing bookings and maintain accurate reservation details across RMS and ResDiary, improving operational flow and data consistency.
• Say goodbye to manual data entries and save time with automated guest data syncing. The RMSxResDiary integration automatically synchronises guest details such as names, contact information, and preferences, reducing errors and saving time, creating a smoother reservation process with fewer mistakes, and improving guest satisfaction and operational efficiency.
• Maximise spaces' profitability and ease operational pressures on teams with real-time availability checks. Managing availability during peak periods can be overwhelming, but you can avoid the pain of potential overbookings with live, real-time updates. Operators can confidently manage availability during busy times, ensuring smoother operations and avoiding conflicts.
• Improve guests' communications. Guests receive a single confirmation email for their reservation, including stay and restaurant details.
• Audit trail transparency. Ensure full transparency in your operational processes with a comprehensive audit trail that tracks every reservation action, from creation to cancellation. The data visibility facilitates the accountancy processes, allows fxor in-depth performance reporting and analysis, and ensures compliance and a clear record of every activity.
• Remain GDPR compliant. Navigating complex legal obligations like GDPR can be daunting, but built-in GDPR compliance tools eliminate manual handling, ensuring operators meet their legal obligations effortlessly and providing confidence that the data is properly handled without additional administrative overhead.

What's next for the RMSxResDiary integration?

Hospitality evolves, and so does this integration. Upcoming improvements include user-friendly warnings for unavailable times and smarter input validation, ensuring operators stay ahead of operational challenges.

Conclusion

Disconnected accommodation and restaurant systems no longer have to be a hurdle. The RMSxResDiary integration is a game-changing advancement that empowers operators to enjoy the benefits of two best-in-class software, easily manage reservations, enhance the guest experience, and streamline operations.

Ready to overcome inefficiencies and elevate your service? Speak to your RMS account manager to activate the integration.

If you would like to test ResDiary for your food and drinks venue reservation management, our account management team can also help answer your questions. Get in touch today.