Unlocking operational efficiency, RMS' Guest Portal leverages technology automation to transform property operations. As holiday travellers gear up, explore the digital technology behind an unparalleled customer journey this season.
Embarking on a journey often involves the familiar frustrations of delayed check-ins and the cumbersome task of juggling a set of keys, which can be particularly draining after a lengthy trip, especially when enjoying a family holiday. Fortunately, the rapid evolution of technology in recent years has ushered in a new era where we can offer a travel experience that is not only efficient but also seamlessly integrated.
Imagine arriving at your destination with the check-in process already completed on your smartphone. With just a simple click, your accommodation is instantly notified of your arrival, allowing you to effortlessly proceed to your designated space. No more time-consuming formalities or tedious key management—just a smooth transition to the personalised comforts of your accommodation.
This level of convenience is made possible by cutting-edge digital technology, and at the core of this transformative experience lies the prowess of your Property Management System (PMS) provider. In this age of travel, it's the digital advancements in PMS technology that pave the way for a reliable and high-quality journey from the moment you book until the completion of your stay.
At RMS, we focus on using state-of-the-art technology that is innovative for both operators and travellers, making it easy and quick for guests to book and check-in. Our technology doesn't just automate operational aspects; it also provides transparency, instilling confidence in travellers and fostering loyalty, making your business a destination they choose time and time again.
Stephen Martin, Cheif Sales & Marketing Officer at RMS Cloud
RMS' robust cloud technology bridges the gap between the traveller and operators, ensuring they can receive live updates on anything from last-minute weather warnings to receiving payment updates - helping operators get organised and help save time. Cloud technology facilitates many benefits of running a property and keeping travellers happy whilst reducing operator costs.
"There is an appetite for automation in travel. Reflecting on 2023 and our travel to events around the world, a major discussion and interest among the crowd was about automating processes. RMS has taken the lead in pioneering this technology, showcasing automation features, like the RMS Guest Portal, that can improve properties' operations and reduce front desk demands," said Martin.
RMS' digital software is currently used by over 7,000 operators worldwide, who are already adopting automation as a critical process in the customer's journey. RMS' advanced system is meeting customer expectations before they have even left the house and begun their holiday, from booking a room to adding on activities and making payments– all through RMS' Guest Portal feature. Automating the customer's journey and using a system that allows for quick and easy bookings with integrated payments is now expected by travellers. RMS software links directly to the customer, allowing operators real-time updates with bookings, two-way SMS messaging, payments and check-in.
The future of accommodation technology is about opting for a PMS provider that is not only built on a sound foundation of success," says Martin. "But one with your net income in mind, your customer's experience at heart and a keen eye on the innovation of tomorrow.
Stephen Martin, Cheif Sales & Marketing Officer at RMS Cloud
What to learn more? Watch our lastest online masterclass to show you how to utilise and set up the RMS Guest Portal here.
