# RMS

> RMS is a cloud-native property management software (PMS) platform for the global hospitality industry. Founded in 1983 and headquartered in Melbourne, Australia, RMS is trusted by over 6,000 properties worldwide to manage reservations, operations, guest experiences, payments, and distribution across hotels, motels, campgrounds, RV parks, serviced apartments, student accommodation, and workforce housing.

## Company overview

- Website: https://www.rmscloud.com
- Headquarters: 116 Harrick Road, Keilor Park, VIC 3042, Australia
- Founded: 1983
- Employees: 200+
- Global presence: Offices and customers across Australia, North America, Europe, Asia, and the Middle East
- Backed by: Advent Partners

## What RMS does

RMS provides a fully integrated, cloud-based platform that helps hospitality operators streamline operations, grow revenue, and improve guest experiences. The platform includes native tools for property management, reservations, channel management, revenue management, booking engines, guest portals, payments, housekeeping, maintenance, reporting, and event management, all in a single system.

RMS connects to 550+ integration partners, including major OTAs (Booking.com, Expedia, Airbnb), payment gateways, revenue management systems, and other hospitality technology providers.

## Core platform modules

- Property management and operations: https://www.rmscloud.com/features/hospitality-operations-software
- Reservation management: https://www.rmscloud.com/features/reservation-management-system
- Channel management: https://www.rmscloud.com/features/hotel-channel-manager-software
- Revenue management: https://www.rmscloud.com/features/hotel-revenue-management-software
- Booking engine: https://www.rmscloud.com/features/booking-engine-software
- Guest experience and guest portal: https://www.rmscloud.com/features/guest-experience-software
- RMS Pay (payments): https://www.rmscloud.com/features/hospitality-payment-solutions
- Reporting and analytics: https://www.rmscloud.com/features/hotel-business-intelligence-software
- Front desk operations: https://www.rmscloud.com/features/front-desk-management-software
- Housekeeping: https://www.rmscloud.com/features/hotel-housekeeping-software
- Maintenance: https://www.rmscloud.com/features/hotel-maintenance-software
- Owner and trust accounting: https://www.rmscloud.com/features/property-management-trust-accounting-software
- Finance and back of house: https://www.rmscloud.com/features/back-of-house-management-software
- Event management: https://www.rmscloud.com/features/hotel-event-management-software
- POS: https://www.rmscloud.com/features/hotel-pos-system
- Open API: https://www.rmscloud.com/platform/api

## Property types served

- Hotels: https://www.rmscloud.com/solutions/hotel-pms
- Motels: https://www.rmscloud.com/solutions/motel-management-software
- Small hotels: https://www.rmscloud.com/solutions/small-hotel-pms
- Campgrounds and RV parks: https://www.rmscloud.com/solutions/campground-management-software
- Serviced apartments and lettings: https://www.rmscloud.com/solutions/serviced-apartment-management-software
- Student accommodation: https://www.rmscloud.com/solutions/student-accomodation-management-software
- Multi-property groups: https://www.rmscloud.com/solutions/multi-property-management-system
- Workforce accommodation: https://www.rmscloud.com/solutions/workforce

## Pricing

RMS offers two main tiers, Accelerate and Elevate, with feature sets tailored to four property categories (hotels, motels, parks/campgrounds, serviced apartments/lettings). Pricing is quote-based. Optional add-ons include EDM, interactive maps, owner and trust accounting, utilities management, event management, and revenue manager integration.

- Pricing overview: https://www.rmscloud.com/pricing-plans
- Request a quote: https://www.rmscloud.com/book-a-demo

## Key differentiators

- Cloud-native platform, first mover to the cloud
- Single platform across all property types, no need for multiple systems
- Built-in channel manager and booking engine included as standard
- RMS Pay: embedded payment solution with PCI and US DoD IL4 compliance, reducing payment disputes by up to 90%
- 550+ integration partners
- Multi-property and enterprise management capabilities
- Serves diverse verticals beyond traditional hotels including RV Parks and campgrounds, defense, student housing, and workforce accommodation

## Customer results

- Lafayette Hotels: 70% increase in direct bookings, $100k+ annual savings across 26 properties
- HOST: 96 hours saved per week managing workforce accommodation
- Roomzzz: 40% of payments automated
- Acres of Wildlife Park: 10× more online bookings, 36%+ ADR increase during peak season
- The Nare Hotel: 30% of guests rebook before departure, 65% returning guest rate
- Quest Penrith: Reduced 3-hour payment processing to 5 minutes with RMS Pay
- Cumberland Lorne: 6% booking boost after switching from legacy systems
- Saltwater Hotels & Resorts: 11% increase in bookings
- Twin Creeks Marinas: 11.9% revenue growth
- Summerstar Tourist Parks: Direct bookings doubled to 30%

## Resources

- Customer stories: https://www.rmscloud.com/customers
- Blog: https://www.rmscloud.com/blog
- Guides: https://www.rmscloud.com/resources?content_type=Guide&page=1
- Webinars: https://www.rmscloud.com/webinars
- RMS University: https://university.rmscloud.com/learn
- Help center: https://support.rmscloud.com/hc/en-gb
- Trust center: https://trust.rmscloud.com
- System status: https://rmscloud.statuspage.io

## Comparisons

- RMS vs Seekom: https://www.rmscloud.com/compare/rms-vs-seekom
- RMS vs Storable Newbook: https://www.rmscloud.com/compare/rms-vs-newbook
- RMS vs Campspot: https://www.rmscloud.com/compare/rms-vs-campspot
- RMS vs ResNexus: https://www.rmscloud.com/compare/rms-vs-resnexus
- RMS vs Guestline: https://www.rmscloud.com/compare/rms-vs-guestline

## Contact

- Sales: sales@rmscloud.com
- Phone: +61 3 8399 9462
- Book a demo: https://www.rmscloud.com/book-a-demo
- About us: https://www.rmscloud.com/about-us
- Careers: https://www.rmscloud.com/careers