Cumberland2

Smarter management rights workflows for this spectacular seaside venue

Property

102 management rights apartments in ocean-view complex

Location

World-famous Great Ocean Road, Victoria, Australia.

Solution

Management rights enabled property management solution

Stunning Great Ocean Road accommodation

Cumberland Lorne consists of luxury costal apartments that capture an iconic Australian getaway. Offering a variety of onsite amenities such as squash courts, sauna and gym, it allows for an all-inclusive experience that is also walking distance from local dining. An escape that is designed for discerning travellers who want to enjoy the serenity of a true Australian holiday on the renowned Victorian Great Ocean Road.

Business challenge

Switched from Opera to RMS for a more comprehensive solution

Cumberland Lorne needed an management rights enabled solution that can support their specific property. The previous provider, Opera, lacked depth in offering a flexible platform that couldn’t provide a PMS service for easy communication and data sharing. Cumberland also established limited functionality with Opera when requiring a built-in management rights function and accounting needs.

RMS has improved communication with our guests, improved visibility with our owners and given us more control on our inventory and pricing.

Richard Blackley General Manager

Product implementation

Moving to a property management system that has owner and trust accounting features built-in

Cumberland have migrated to RMS Cloud to reduce costs within their PMS system, gain access to innovative features and have reliable software that works for their daily operations. RMS’ all-in-one management system has given Cumberland a true enterprise solution that manages bookings, automates pricing and changes availability from any device, any location and at any time. A key feature that helped Cumberland save time and money was how well RMS integrated a world class management rights function with partner ARAMA software.

Advanced cloud-based technology that works

RMS offers cloud-based software with over 40 years' experience that allows you to access your information from anywhere at any time.

World-class management rights software

Easily manage and simplify your MLR accommodation with in built features endorsed by ARAMA, a partner of RMS.

RMS is keeping Cumberland Lorne a step-ahead of compliance requirements

102 seperate owners
invested in the complex

Easy, built-in trust and owner accounting features

6% increase in
bookings YOY

85.5% average occupancy across seasonal peaks

What's not to like! Love the channel manager and the flexibility to have real control over our own inventory. The guest portal, correspondence, trust accounting and owners portal are all great tools that help us run our property. Just Brilliant! Great tech support and features we actually use.

Richard Blackley General Manager

Partnerhip outcomes

RMS delivers the right tools to easily manage MLR properties

RMS and Cumberland have developed a prosperous partnership that has increased business operations and helped to introduce cost saving alternatives without sacrificing innovative features. With Cumberland joining this new partnership with RMS, they now have access to cloud-based software that can seamlessly integrate all 102 units, on premise facilities and use world class MLR software.