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"Tried and true payments... are just not good enough anymore." - Dave Jones, Owner, BIG4 Aireys Inlet
Payment Gateway technology is used by property owners to accept card payments from guests and keep credit cards safe (PCI).
It's an interface that processes payments taken by card-reading devices in-person (like a terminal) and payments through a processing portal online.
Why do you need this? As your guests’ needs and expectations change, as credit card fraud incidents increase, and as your business needs and constraints shift, you’ll need to do things differently.
What things are those? Unfortunately, it’ll be things you’re used to, like taking credit card details over the phone and punching numbers into your terminal manually. These actions are not only hugely susceptible to fraud, but they’re also laborious and take way too much of your time that you could be spending elsewhere. That’s where RMS Pay can help.
Covid happened, and guests got used to contactless payments and minimal human interactions at check-in and check-out. A Forbes survey from 2021 found that businesses that made significant investments into their guest experiences (and that includes payments) were ten times more resilient and three times more likely than their counterparts to have grown their customer base in the last six months.
Your guests are savvier and pickier than you think. People are more techy, more researched and in the know. If your website doesn’t allow your guests to book and pay online, complete pre-check-in and populate their profile all in one sitting, but if your competitors do, whom do you think they’d stay with?
David Jones sums it up nicely:
The biggest selling point of RMS Pay is time and efficiency and simplicity of use, and that goes for both your staff and your guests.
At this point, you might be thinking that a payment gateway could be useful, but maybe you need a little bit more convincing. So, let’s put it this way; by taking MOTO (Mail/Telephone Order) payments, CNP payments (Cardholder Not Present) and other insecure payment types, you are the prime candidate for fraud.
Friendly fraud, or fraud committed by employees, has been increasing by 41% every 2 years (source), which, when you consider our sector employs around 850,000 people every year, is a lot of potential risk. With secure payments, friendly fraud is now a non-issue, and you and your team can focus on the task at hand.
Hospitality and Tourism expert Joanne Keown of Tourism Creatures says;
What do you do if a guest trashes the room and leaves without you knowing? Without a secure payment method, you have no ground to stand on. You cannot charge the guest for damages, and you’re out of pocket as a result. That’s why you need RMS Pay.
