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RMS PAY

Give fraud the flick

Packed with secure, PCI DSS-compliant and 3D secure payment options, RMS PAY mitigates the risk of fraud and disputes occurring and in turn, provides top-notch protection for both your business and your valued guests. If a dispute arises, we make it easy to monitor, accept and defend the charge.

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Fight fraud with RMS PAY

Our security features provide peace of mind for your staff and your guests.

Modern security compliance

Taking card details over the phone and manually punching the numbers just doesn’t cut it from a security perspective anymore. That’s why we’ve built RMS PAY to meet and exceed the Payment Card Industry Data Security Standard (PCI DSS), adding 3D secure payment options to better protect you and your guests. 

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3D secure authentication shifts liability in case of fraud-related disputes
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RMS PAY is inherently PCI DSS compliant with a broad range of secure payments
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Handling disputes

Through 3D secure payments and PCI DSS compliance, RMS PAY helps you reduce the amount of disputes you recieve. However, in the unfortunate event that you receive a credit card dispute, RMS PAY has got your back. You’ll be notified immediately by an alert in the system where you can view, approve and importantly defend any disputes through your dashboard. 

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Dispute management dashboard lets you take matters into your own hands
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Secure payments give you a defence against fraudulent claims 
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Guest profile retention

Credit card tokenisation and guest profile retention through the Guest Portal helps you create a seamless, cardless, secure experience for your guests. Card details are encrypted in RMS PAY, so you can safely charge your guests’ card without needing to physically handle transactions. Guest left a mess after departure? You can charge the token in the system to cover your costs.  

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Credit cards are encrypted and tokenised
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Guest profile retained for cardless transactions and future use  
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Content focus

How to mitigate fraud with RMS PAY

A combination of PCI DSS compliance, 3D secure authorisations and other security measures makes RMS PAY the gold standard for payment gateway technology in the hospitality industry. Discover how RMS PAY helps mitigate the risk of fraud in this article.

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Smart features

RMS PAY streamlines the hospitality payment process, making life easier for staff and guests.

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PCI DSS compliance

Compliance with modern payment standards reduces the risk of credit card fraud, and prevents properties leaking revenue as a result.

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3D security

Customer-initiated payments (3D secure authentication) shift liability in case of fraud-related disputes, giving you a defence when disputes arise.

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Increased trust

Investing in credit card payment security increases guest confidence in your property, particularly among corporate clientele.

Frequently asked questions

What is a credit card token?
By replacing the cardholder’s Primary Account Number (PAN) with a randomly generated identifier, it adds a deeper layer of security to sensitive information online. This process is called tokenisation and it’s used to prevent credit card fraud. The token will be stored in your guest’s profile, and it can be used to take further payment before, during and after their stay.  
Can RMS PAY use my existing tokens from another payment gateway?

RMS PAY is unable to perform a receipt or refund against a token created by another gateway (including RMS Vault). This is a restriction that applies to all gateways when transitioning from one to another. We recommend sending forward reservations an email inviting them to the Guest Portal to refresh their credit card information or using Pre-Check-In. 

Which secure payments are included with RMS PAY?

All our online and RMS PAY terminal payments are PCI DSS compliant and inherently secure. For an added layer of security, you can use best practices to employ 3D security via customer-initiated payments like SMS or Email payment links. 

  • Direct booking payments through your website
  • Payments via OTA integration
  • RMS PAY terminal payments
  • SMS and email payment links
  • Credit card token payments (cardless)
What happens if I receive a dispute?
You can manage all your disputes via the dashboard in RMS PAY, including accepting and defending disputes.  You won't need to liaise with banks or payment providers, and if you need help to better understand how to monitor and defend charges, you can get support from our team.
When should I use pre-authorisation?
Pre-authorisation is a great way to ensure payments for bookings are fulfilled during high season, big events and holiday weekends, and the security benefits are self-explanatory. However, waiving pre-auth requirements can also be used to drive more demand during quieter periods, so guests can book without a credit card. Use pre-authorisation wisely and it can be a great revenue tool. 
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