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Having access to a PMS that is intuitive and innovative is one piece to the puzzle, at RMS we believe that being able to offer a 24/7 reliable customer service is the key to the success of any hospitality business. Get the customer support you need and confidence to easily onboard your business and train your staff with RMS' team of experts and extensive education resources. Gain access our Help Centre, Youtube learning hub, RMS University and many more self service tools that will support your business.
RMS Cloud’s advanced technology is fully cloud and SaaS based making our software a powerhouse in property management technology. Fully cloud and fully SaaS means RMS can be rolled out quickly to new properties with settings of the multi-property databases automatically applied and the new property including enterprise reporting.
RMS fully handles the cloud system configuration, capacity planning, and provisioning at data centres with SOC2 compliance. This platform offers virtualisation for limitless scalability, stronger and more reliable product delivery, faster deployment and higher performance.
Get the support you need with RMS Cloud's global team of expert trainers who help your team through successful change management. Rest assure, our specialist team has conducted thousands of system replacements making them experts in the deployment of RMS Cloud technology.
The RMS team will walk you through an end-to-end process that is clearly defined, flexible and has been created to work with existing operations. Our expert trainers will up skill your team making them the RMS subject matter experts within your business. Our post deployment support resources, both self service or via our 24/7 support desk ensures there is always help if you need it.
RMS Cloud provides leading customer support centres with expert teams who are extremely proficient in overcoming any challenges or general queries you might have about RMS.
RMS offers global support and caters to almost every time zone, so you can have access to 24/7 support from anywhere in the world. Appoint a manager to receive a RMS primary support expert for your property that oversees all requests and ensures you get the support you need every time.
RMS Cloud is a robust property management system with multiple features and regular innovation updates, so we created a hub with extra support that helps you discover our latest updates that guides you through a supportive learning process and allows you to stay on top of all things RMS.
Our comprehensive resource hub comprises of our help centre, the RMS University, our YouTube library, and video tutorials to assist you and your staff. Quickly learn the numerous benefits of our products as well as helpful tips and tricks to ensure faster and easier operation of your RMS Property Management System.
RMS Cloud is committed to providing valuable customer support that meets the highest standards and why we are Hotel Tech Report GCSC certified - designed to take the guess work out of vendors genuinely offering A grade customer service and infrastructure. The Hotel Tech Report certification required RMS Cloud to open their internal systems & processes for assessment along with HTR’s rigorous 34-point GCSC rubric to achieve the certification.
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RMS Cloud take our community and customers seriously when it comes to offering valuable help that makes a difference.
Advanced and highly trained support and onboarding team that know the ins and outs of your hospitality business
Ready to answer all questions and help whenever and wherever in the world
Designed to quickly get your business up and running smoothly
All the help you need for you and your team to learn about RMS
RMS help centre, the RMS University, YouTube library & knowledge hub, help and training pages, and video tutorials
RMS offer multimedia learning tools, including webinars and tutorials
