Everything you need for fast, flexible, and secure guest payments
The hospitality embedded payments solution that automates payments, and protects your revenue.
The hospitality embedded payments solution that automates payments, and protects your revenue.
RMS Pay automates payment collection and syncs with your reservations, so you can cut your processing, reconciliation and reporting time from hours to minutes.
With native integration to your guest portal and booking engine, payments are automatically synced with bookings and reservations.
Take payments without being tethered to the front desk. From restaurants to gift shops to leisure facilities, staff can make sales on the go. Convenient for guests, easy for your team.
Reduce last-minute cancellations, and avoid uncomfortable conversations with scheduled payments and automatic communication to settle outstanding balances.
Buy now and pay later just got easier. Automate your payment policies to collect deposits and secure full payment on your terms.
Pre-authorise credit cards to validate, hold, and guarantee funds for future payments. Capture and release pre-authorisations on the same day for complete peace of mind.
Payments are settled within 3 business days, so you can access your funds faster. And with a native dispute dashboard, you confidently resolve disputes and reduce chargebacks.
Give guests the gift of flexible payment options, whether it’s online, pay by link, contactless on arrival, or through Apple and Google Pay.
From pre-authorisations to scheduled payments and auto-receipts, RMS Pay takes care of the admin, so you can take care of your guests.
Avoid drop-off at checkout by offering multiple payment options with local payment integrations. With an 88% payment conversion rate, we help you turn lookers into bookers.
Send a secure payment link in seconds via SMS and email. Take payments before arrival, so your guests can breeze through check-in.
With a native dispute dashboard, PCI compliance, and automated guest verification, properties on RMS Pay can reduce chargebacks by up to 75%.
No more nasty surprises. With real-time alerts and visibility of potential fraud and payment disputes, you can take swift action to resolve the issue.
RMS Pay is fully PCI DSS compliant, and card details are securely stored as tokens – meaning no sensitive data is kept in RMS.
No more communication gaps that break payments. Everything is hosted by RMS, so every update happens automatically in real time.
With the same support team for your payments and PMS, troubleshooting is no trouble at all.
The best thing it’s done for me is reduce the number of disputes we get. I used to have at least one a week, but during the 10-odd months we’ve been using RMS PAY for, we’ve received only 3 disputes. It’s unheard of.
Stephanie Robertson
GM at Quest Collingwood
A large proportion of our clients need to pay for their accommodation a week before check-in and we had no way to securely facilitate that.
Victoria Curley
Head of Commercial at Roomzzz
We save so much time with people checking in online and paying online. The labour is significantly reduced, so we have more time to be able to do other things on our shifts, which is saving us a great deal of money.
Marousa Polias
GM at Sydney Lodges
"We had a property that received $200,000 worth of bookings with fraudulent cards through OTAs in one month. Because of RMS PAY, we were able to validate those cards right there and then rather than waiting until just before the arrival date, which otherwise might have resulted in a large revenue loss."
Fiona Hehir
GM at 1834 Hotels
RMS Pay By Link plus the SMS module is pure gold.
Joanne Keown
Consultant at Tourism Creatures
There is a great time-saving in having the night audit process automated, credit card reconciliation is no longer a problematic process and the team have more time to focus on guests and sales. Our books are super clean thanks to RMS Pay.
Stephanie Robertson
GM at Quest Collingwood
It handles all the money we receive from bookings, and we’ve been able to eliminate our EFTPOS machine. Because it’s cloud-based, we’re not tied to an office. All of our payment processing is handled through RMS Pay, freeing up a lot of our time.
Katherine Leighton
Owner at Rainbow Beach
You can save the equivalent amount of time and money of a part-time staff member’s wages just by using the product.
Joannne Keown
Consultant at Tourism Creatures
Seamlessly connect with industry-leading partners.
Clayoquot Wilderness Lodge, Baillie Lodges
The Barn Scone
Clayoquot Wilderness Lodge, Baillie Lodges
As part of RMS, RMS Pay is backed by 40+ years of experience building powerful technology for the hospitality and tourism industry. Now, with the introduction of RMS Pay, we offer a truly end-to-end operating system for your property. We’re pioneers in PMS technology and offer a solution to suit a wide variety of uses.
Our technology is inherently secure and PCI DSS compliant and natively integrated into RMS (PMS). We’ve designed it with lean, busy teams in mind, so it’s easy to learn, easy to teach and we provide plenty of support to get you started with your best foot forward.
Payment Gateways are designed to meet the Payment Card Industry Data Security Standard (PCI DSS), which is a global standard mandated by the leading Card Schemes including Visa and MasterCard to reduce the risk of card data breach. Properties without a payment gateway are at risk of leaking revenue due to fraud, missing opportunities by not meeting guest expectations, compromising your guests’ security, and wasting valuable time on inefficient processes.
While employing PCI DSS standards and 3DS-verified payments is a great way to significantly reduce the risk of fraudulent claims or disputes occurring at your property, RMS Pay helps you manage any disputes that do arise. You’ll receive an alert to any disputes that come through and be able to accept, defend and monitor progress on disputes through your dashboard.
We understand that payment gateway technology might be a new experience for some users, so we provide training and resources to help you learn how to use RMS Pay, and how best to use it in practice. Your local RMS support team are here to help you get onboarded quickly and set you up for success as a new user.
Today, RMS Pay is available in Australia, New Zealand, the United Kingdom, and all EU countries in €.
RMS Pay is coming soon to North America!
RMS Pay is available to our customers.
Get in touch if you'd like to see the platform or discuss your embedded payments requirements.